Updated: 5/5/2012
Loss Prevention Agent - Old Navy - Miami InternationalTitle: Loss Prevention Agent - Old Navy - Miami International
Location: US-FL-MIAMI
Other Locations:
At Old Navy We Make Value Cool.
From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people. It could be for everyone. We opened our first store in 1994 and we've been on a tear ever since. We were the fastest retailer to reach $1 billion in sales within four years and today we're one of the largest apparel brands in North America, operating more than 1000 stores across the US, Canada and Puerto Rico. Over 350 million (that's not a typo) customers cross our doors and spend over $5 billion dollars with us each year.
GENERAL SUMMARY : The Loss Prevention Agent is responsible for protecting the assets of the company, including the associates through prevention, awareness, communication and deterrence. The Loss Prevention Agent ensures the customer experience through providing a "Crime Free Store" by making safe apprehensions, deterring internal and external theft, as well as, assisting in providing a safe shopping experience.. The Loss Prevention Agent is responsible for the timely training of all new hires on Loss Prevention policies and procedures. The Loss Prevention Agent will work closely with store management to increase Loss Prevention awareness, maintain operational excellence and minimize the overall losses.
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Identify Associate theft and assist with internal investigations at the direction of Loss Prevention Manager, Loss Prevention Supervisor, District Loss Prevention Manager, and or Regional Loss Prevention Manager
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Recover assets and / or make safe apprehensions following company apprehension policies.
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Complete all necessary Loss Prevention documentation
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Identify and report organized crime rings to the Organized Retail Crime Manager.
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Work with store personnel to identify inventory shortage opportunities and recommend solutions.
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Audit compliance to physical security standards ( EAS, leather locks, doors, etc. )
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Identify employee theft and assist with internal investigations at the direction of LPM, LPS, DLPM, and or RLPM.
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Recover assets and / or make safe apprehensions following company apprehension policies.
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Audit compliance to company operational procedures.
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Participate in storewide and individual sales associate meetings.
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Ensure Loss Prevention Awareness Center is current and up to date.
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Create and maintain awareness by promoting available resources (Code of Business Conduct Hotline, LP awareness center, etc.)
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Demonstrates and acts in accordance with Gap Inc. Purpose, Values and Behaviors
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Participate in the on boarding process of new hires.
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Training on Operational Audit to ensure Operational Excellence..
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Maintain in store complete case paperwork, and ensure completion in a timely manner.
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Work with and train management team to ensure operational compliance.
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Serve with management to ensure safe work environment.
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Train and audit compliance to store safety standards (Code Adam, emergency exits, evacuation procedure, etc.)
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Excellent communication, written and verbal.
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Must be able to communicate with all levels of staff and management.
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Ability to evaluate circumstances and make timely decisions based on the company apprehensions guidelines.
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General operating knowledge of retail CCTV systems
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High School diploma or equivalent desired.
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1-2 years or retail experience preferred.
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State certification required, where applicable
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Must be able to stand / walk sales floor for8hours at a time.
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Must be able to lift and carry 20lbs.
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Regular time and attendance is an essential function of the job.
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Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
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