ROI Manager

ROI Manager

Job Title
ROI Manager

Req Number
054637

Division
US - Iron Mt (NAO) Operations

Location
FL, Tenet Miami DRC Offices MIAMI, FL, US 33182

% of travel
0

Job Type
Full-time

Career Level
Manager

Education Required
Bachelor's Degree

Skills


Job Categories
Healthcare - Medical Records & IT

Job Description

Title:  ROI Manager
About Iron Mountain

Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information-regardless of its format, location or lifecycle stage-so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. or follow the company on Twitter more information.
We are currently recruiting for a Release of Information Manager.
 
Job Summary:    Responsible for leading and managing all aspects of the release of information function, including resources,  policy and procedure maintenance, customer service and support, productivity measures and collection of revenues.  Meets or exceeds service level expectations of customers at on-site facilities and Iron Mountain Record Centers.  Maintains a working knowledge of and complies with state and federal regulations (HIPAA) surrounding the release of protected health information.  Routinely communicates with the Corporate Services Release of Information team members regarding industry updates, workflow efficiencies and program changes.  Attends monthly release of information meetings with other districts and communicates status of activities.  Reports performance and financial metrics that contribute to operational excellence initiatives within the entire organization and overall for the release of information service offerings.  Periodically attends meetings for maintenance of credentials and educational sessions that support the release of information functions. 

Job Requirements

 


Key Responsibilities:

Manage and monitor release of information workflow and adherence to policy and procedures to safeguard and protect patient privacy and protected health information.

Analyze and maintain departmental service quality, including adherence to customer service level agreements, and compliance with state and federal regulations.

Develop written goals and objectives, training, performance management and career development plans for ROI resources. Assess and define department training needs and participate in cross training, on-the-job training and new hire training.  Administer HR policies including disciplinary action.  Develop and monitor individual performance plans. Conduct annual performance appraisals.

Compile department financial data and ROI metrics and communicate results. Investigate and solve questionable data/reporting. Recommend solutions and changes for improving district(s) financial performance. Work with Direct Supervisor on managing budget and expenses.

Build internal (Operations, Customer Service, Sales and Account Management) and external (customer) relationships through exceptional problem solving, ownership, and follow-through.

Perform other duties as assigned. 
Functional Knowledge, Skills, and Competencies:
 .Associate's or Bachelor's Degree or equivalent experience required. R.H.I.T.,R.H.I.A. credentials a must
 .A minimum of five (5) years of health information management, service industry or healthcare experience required. .A minimum of 3-5 years supervisory experience required.
 .Demonstrated ability to maintain a high level of confidentiality regarding patient information.
 
Demonstrated proficiency in the release of information process and regulatory guidelines for the release of protected health information.  HIPAA knowledge required.
 .Proficiency with computer programs and software.  .Strong organizational and interpersonal skills; attention to detail and the ability to multitask.  .Solid oral and written communication skills.                                                          
 Business Expertise:
 
* HIM management expertise in a healthcare setting or non-traditional setting
* Experience with managing human resources; developing and administering budgets; developing and administering processes; familiarity with electronic medical records and other automated systems within HIM; customer service oriented
* Effective problem solver
* Familiarity with complex organizations and matrix management
 Leadership:
 
* Interview, select and maintain a highly efficient and effective team.
* Develop team members by acting as both a coach and mentor.  Reward and recognize exemplary performance. 
* Ensure that team members have the necessary tools for the performance of tasks.
* Meet with team regularly to review service levels/performance and obtain feedback.
* Assess and define department training needs and participate in cross training, on-the-job training and new hire training.
* Ensure compliance with Federal, State and local laws, as well as Iron Mountain policies and procedures.
* Measure productivity and report results regularly.
* Manage computer systems utilization (varied hospital software), release of information accuracy and procedural consistency.
* Manage special projects.
* Develop strong internal and external business partnerships.
* Represent Iron Mountain at local/regional health information management functions
 Problem Solving: (Define the typical level of problem solving minimally required by the role)
 
* Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received
* Must be able to identify problem ROI requests and escalate to supervisor/manager for direction
* Must facilitate partnership between Iron Mountain and customer regarding ROI processes, resources and service level agreement and issues that arise
* Must be able to identify issues impacting ability to perform duties as assigned
 
 Nature of Impact: (Define the overall impact this role has on company operations and/or external customers)
 
* Failure to perform duties in accordance with Iron Mountain policies and procedures may result in violation of Federal (HIPAA) and State regulations pertaining to the release of protected health information (PHI).  Example:  Inadvertent disclosure of PHI
* Fines and penalties may be assessed against Iron Mountain for violations of Federal and State regulations
* Customer retention may be at risk for failure to comply with Federal and State regulations
* Iron Mountain's reputation may be at risk for failure to perform ROI functions in accordance with Service Level Agreements and Federal and State regulations
* Failure to perform duties in accordance with Iron Mountain policies and procedures may result in a loss of revenue
 Area of Impact:  
* Position may function at a record center or medical facility or both
* Position interacts with other ROI districts and personnel regarding business processes
* Position may be responsible for multiple customer accounts and associated ROI resources
* Position may periodically provide assistance with new ROI implementations and training
* Position maintains a working relationship with ROI Corporate Services Director regarding ROI policy and processes, including participation on special project teams (e.g. Operational Excellence) or other ROI initiatives
* Performance of these job duties impacts local district operations and revenue
 
Interpersonal Skills: (Define the required skills for the role with internal and/or external contacts and the level/type of interaction necessary)
 
* Requires excellent oral and written communication skills:
* Develops working relationships with a wide variety of internal departments including DMS ROI Operations, Records Management, Customer Service, Sales and Account Management
* Develops and maintains pro-active customer relationships to ensure the quality of service provided
* Contacts customers when problems arise, as appropriate and in accordance with Iron Mountain policy                              
* Interfaces with other staff members relative to workflow, customer problems/concerns and resources.
Travel Requirements:        
Based on contract with customer and whether work is performed at a record center or on-site at a medical facility;10-15% Local travel (Depending on District):  Based on contract with customer and whether work is performed at a record center or on-site at a medical facility;5-10% Overnight travel:  May be required for training purposes or ROI related regional meetings
 
 
IronMountain is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.